Privacy Policy

1. Introduction

FS Ingredients (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with us. We comply with international privacy standards, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

By using our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

Personal Data: Name, email address, phone number, billing/shipping address.
Business Data: Company name, position, purchase history, and communications.
Technical Data: IP address, browser type, device information, cookies, and usage data.

3. How We Use Your Information

We use your information to:

Process and fulfill orders.
Provide customer support and respond to inquiries.
Improve our website, products, and services.
Conduct marketing communications (with your consent where required).
Comply with legal obligations.

4. Legal Basis for Processing (GDPR)

We process personal data under the following lawful bases:

Your consent.
Performance of a contract.
Compliance with a legal obligation.
Our legitimate interests (e.g., improving services, preventing fraud).

5. Your Rights under GDPR

If you are located in the EU/UK, you have the following rights:

Access your personal data.
Request correction or deletion.
Restrict or object to processing.
Data portability.
Withdraw consent at any time.
File a complaint with your supervisory authority.

6. Your Rights under CCPA

If you are a California resident, you have the right to:

Know what personal data we collect and how we use it.
Request deletion of your personal data.
Opt-out of the sale of personal data (we do not sell personal data).
Non-discrimination for exercising your privacy rights.

You may exercise these rights by contacting us at [email protected].

7. Data Sharing and International Transfers

We may share data with trusted third parties (e.g., logistics providers, IT service providers, payment processors). Data may be transferred internationally, including to countries outside the EU/UK/US. We take appropriate safeguards to protect such transfers.

8. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

9. Security

We use appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction.

10. Cookies

We use cookies and similar technologies to improve user experience, analyze website traffic, and personalize content. For details, see our Cookie Policy.